Refund policy

At Red Couch Coffee, every bag we roast is crafted with care and intention — from globally sourced organic beans to the final moment it reaches your cup. We invite you to Take a sip. Take a moment.

Because coffee is a perishable product, we’re unable to accept returns once it has been opened or used. However, if there’s ever an issue with your order — whether it arrived damaged, incorrect, or not quite what you expected — please reach out within 7 days of delivery. We’ll do our best to make it right.

Simply email us at Hello@RedCouchCoffee.com with your order number and a brief note. Our small but dedicated team will personally review your message and work with you to find a solution — whether that means a replacement, refund, or credit toward your next moment of pause.

Our promise: we’ll always handle your request with the same warmth and care we put into every roast.
Because your experience matters.

Take a sip. Take a moment.
☕ Red Couch Coffee